Returns & Exchanges

The following Terms and Conditions apply to the use of this Web site as well as all transactions conducted through the site.

  • Legal Notice

  • All notices from Misty's Haven to You may be posted on our Web site and will be deemed delivered within thirty (30) days after posting. Notices from You to Misty's Haven shall be made either by e-mail, sent to the address we provide on our Web site, or first class mail to our address at:

    P.O BOX 175 Fontana, CA 92334


    Delivery shall be deemed to have been made by You to Misty's Haven five (5) days after the date sent.



  • Use Of Site

  • This site may contain other proprietary notices and copyright information, the terms of which must be observed and followed. Information on this site may contain technical inaccuracies or typographical errors. Information, including product pricing and availability, may be changed or updated without notice. Misty's Haven and its subsidiaries reserve the right to refuse service, terminate accounts, and/or cancel orders in its discretion, including, without limitation, if Misty's Haven believes that customer conduct violates applicable law or is harmful to the interests of Misty's Haven and its subsidiaries.



  • Privacy Policy

  • Misty's Haven use of personal information that you may submit to Misty's Haven through this Web site is governed by the Misty's Haven Privacy Policy.

     

    This privacy policy sets out how Misty’s Haven uses and protects any information that you give Misty’s Haven when you use this website.

     

    Misty’s Haven is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

     

    Misty’s Haven may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from January 25, 2011.

    What we collect

    We may collect the following information:

    • name
    • contact information including email address, physical address, phone number, etc
    • other information relevant to customer surveys and/or offers

    What we do with the information we gather

    We require this information to understand your needs and provide you with a better service, and in particular for the following reasons:

    • Internal record keeping.
    • We may use the information to improve our products and services
    • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided

    Use of Data Collected

    We use your personal, demographic and profile data to enhance your experience at our site and to enable us to present content we think you might be interested in. We use your contact information to send you information about our company and promotional material from our partners. We may also use your personal, demographic and profile data to improve our site, for statistical analysis, for marketing and promotional purposes, send SMS alerts or notification, and for editorial or feedback purposes for our advertisers. Information collected by us may be added to our databases and used for future telemarketing, SMS text-messaging, e-mails or postal mailings regarding site updates, new products and services, upcoming events, and/or status of orders placed online. By using this site, you agree that you may be contacted in any manner contemplated in this section even if your number is found on a do not call registry, in-house list or similar registry.

    Opt-out rights

    You may remove your information from our database. If you remove your information from our database it will no longer be used by us for secondary purposes, disclosed to third parties, or used by us or third parties to send promotional correspondence to you. You may remove your information by sending your request in writing via email to mistyshaven@gmail.com or by replying "STOP", "END", "QUIT" to the SMS text message you have received.

    Security

    We are committed to ensuring that your information is secure. In order to prevent unauthorized access or disclosure we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

    How we use cookies

    A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

     

    We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes.

     

    Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

     

    You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

    Links to other websites

    Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy statement. You should exercise caution and look at the privacy statement applicable to the website in question.

    Controlling your personal information

    You may choose to restrict the collection or use of your personal information in the following ways:

    • By registering or purchasing you agree to allow for our obtaining and storage of your personal information.
    • If you have previously agreed to us using your personal information via REGISTER, you may opt-out at any time by writing to or emailing us at mistyshaven@gmail.com, your removal is typically completed within 6-8 weeks.

    We will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so. After opting-in we may use your personal information to send you promotional information about third parties which we think you may find interesting if you tell us that you wish this to happen.

     

    You may request details of personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. If you would like a copy of the information held on you please write to ATTN: Misty’s Haven P.O. BOX 175 Fontana, CA 92334.

     

    If you believe that any information we are holding on you is incorrect or incomplete, please write to or email us as soon as possible, at the above address or through mistyshaven@gmail.com. We will promptly correct any information found to be incorrect.



  • Shipping & Delivery

  • Shipping: At this time, Misty's Haven ships merchandise to locations within the United States territories. The risk of loss and title for all merchandise ordered on this Web site pass to you when the merchandise is delivered to the shipping carrier.Misty's Haven ships to all 50 states, at this time no international orders can be processed. Please allow 2-3 business days for processing and shipment of the order.



     



  • Sales Tax

  • Misty's Haven charges sales tax for merchandise ordered on this Web site based on the applicable state sales tax rate and the location to which the order is being shipped.



  • Warranties

  • The Content included in this Web site has been compiled from a variety of sources and is subject to change without notice as are any products, programs, offerings, or technical information described in this Web site. Misty's Haven makes no representation or warranty whatsoever regarding the completeness, quality, or adequacy of the Web site or Content, or the suitability, functionality, or operation of this Web site or its Content. By using this Web site, you assume the risk that the Content on this Web site may be inaccurate, incomplete, offensive, or may not meet your needs and requirements. Misty's Haven SPECIFICALLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION THE WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NONINFRINGEMENT WITH RESPECT TO THESE WEB PAGES AND CONTENT. IN NO EVENT WILL Misty's Haven BE LIABLE FOR ANY SPECIAL, INDIRECT, INCIDENTAL, OR CONSEQUENTIAL DAMAGES EVEN IF COMPANY HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

    -- OR Depending on State --

    The information and content on this server is provided "as is" with no warranty of any kind, either express or implied, including but not limited to the implied warranties of merchantability, fitness for a particular purpose, and non-infringement. Any warranty that is provided in connection with any of the products and services described on this Web site is provided by the advertiser or manufacturer only, and not by Misty's Haven.

    The references and descriptions of products or services within the Web site materials are provided "as is" without any warranty of any kind, either express or implied. Misty's Haven is not liable for any damages, including any consequential damages, of any kind that may result to the user from the use of the materials on this Web site or of any of the products or services described hereon.

    The descriptions of, and references to, products, services and companies on this Web site are the sole responsibility of the companies providing the information ("advertisers"), and not Misty's Haven.

    The inclusion of material on this server does not imply any endorsement by Misty's Haven, which makes no warranty of any kind with respect to the subject matter of the server materials advertised.

    A possibility exists that the server materials could include inaccuracies or errors. Additionally, a possibility exists that unauthorized additions, deletions, and alterations could be made by third parties to the server materials. Although Misty's Haven tries to ensure the integrity and the accurateness of the server materials, it makes no guarantees about their correctness or accuracy. Before relying on any representation made in any of the server materials, check with the advertiser of the product or service to ensure that the information you are relying upon is correct.



  • Return Policy

  • Returns:

    If you are not 100% satisfied with your purchase, you can return your order to the warehouse for a full refund. We believe that in order to have the best possible online shopping experience you should have the option to return your items.

     

    Returns must meet these requirements:

    1.  Item must be unworn with no odors, smoke, perfume, etc.) and all original tags must be attached.

    2.  Item must be returned postmarked within 30 days of receiving item.  Please include copy of your original order invoice.

    3.  Jewelry, lingerie, swimwear and accessories are final sale and can not be returned due to hygienic reason.

     

    We will gladly accept the return of products for 30 days from the date of purchase for any reason for :

     

    1. Refund*: Purchase price less 25% restocking fee due to the costs involved and to keep our prices competitive. *Please note if you choose a refund route any shipping promotion you have received i.e. Free shipping will be deducted from the total.  Any reward points received will also be forfeited.

    2.  Exchanges are not offered due to our fast changing stock levels


     

    If a shipped package is returned back to us due to customer error, i.e.  wrong shipping address, refused, and unclaimed package, we will automatically provide store credit less s/h.  If refund is preferred, there will be 25% restocking fee.

     

     

    SEND TO:

     

    Misty's Haven

    P.O. BOX 175

    Fontana, CA 92334